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Halifax Health
303 N. Clyde Morris Blvd.
Daytona Beach, FL 32114

Office hours are:
Monday - Friday 9:00am - 4:00pm

General Number
386.425.4107

Toll-Free Number
800.753.6366

Frequently Asked Questions

 

Quick Links

E-Statement FAQs

Payment and Billing FAQs

General Information FAQs

Definitions and Common Terms

Data and Privacy Statement

 

What are the different sections shown on my physician statement?

Click here to see a detailed explanation of each section on your statement

What are E-Statements?

E-statements are an electronic version of your mailed statement.  The electronic statement is identical to the paper statement and can be viewed, printed, or saved right from your computer.

What is the myEasyMatch Code?

The myEasyMatch code is located on the bottom left hand side of your paper billing statement, in the box that states “Mobile Quick Pay!”  You will need it to make a one-time payment online and to easily pull up your statement information.

Will I still receive a paper statement after signing up for E-Statements?

No.  By signing up for E-Statements, you will no longer receive a paper statement.  If you need to receive a paper statement, you can opt out of E-Statements by selecting the paper statement option under the profile tab.

When will I receive my E-Statement?

Paper statements can take days using mail delivery.  With E-Statements, you can bypass this delay and receive your statements as soon as they are prepared each month.

How will I know when my E-Statement is ready for viewing?

You will receive an email notification letting you know that your statement is ready for viewing.  You can access your statement from any computer by logging into your MySecureBill account at halifaxhealth.mysecurebill.com.

Can I have my E-Statement notification sent to two different locations?

Your E-Statement notification can only be sent to one location, but you can access your account from any computer.

How long will my statement remain online?

You can view current and past statement for 12 months under 'Statement History'.

How do I view my statements after a 12 month period?

All statements can be saved on your personal computer to view them at a later date.  Open the statement and select file>save.

How do I view my E-Statements?

Once you have logged into your account, simply select the statement icon and you will be able to view your statement.

Is there a charge for E-statements?

No, E-Statements are completely FREE!

Can I print my E-Statement?

Any statements can be printed just as any other document on your computer.

Who should I contact if I don't receive my email notification?

If any questions arise, please reference the Customer Service information on the MySecureBill home screen.

How do I opt out of E-Statements?

Log in to your personal account and update your profile by selecting paper statements only.

What if I change my email address?

Log in to your personal account and select profile.  If at any time you need to change your email address or password, this can be done on the 'Profile' tab.

Payment and Billing FAQs

Is there a charge for making a payment online?

No, there is no charge for making a payment online.

When will my payment be posted to my account?

Your payment will normally post to your account within three to five business days of the transaction.  A receipt confirming your payment will also be emailed to you immediately.

Who can I call for information and assistance with my account or questions about my bill?

You may call our Customer Service Department at 386.425.4107 or 800.753.6366. Our Patient Account Representatives are available to assist you Monday through Friday, 9:00 a.m. to 4:00 p.m. You may also reach us by e-mail at customerservice@halifax.org.

Where do I find the verification number on my credit card?

The card verification number is a three-digit number on the back of Visa/MasterCard/Discover or a four-digit number on the front of American Express.

How do I know my payment is secure?

We make every effort to ensure that your transaction will be secure and safe. We use the industry standard encryption protocol (SSL) to safeguard all of your personal information. Your information cannot be accessed by any unauthorized individual. We are fully compliant with PCI Data Security Standards, and our site is verified by Authorize.Net®. In the event of unauthorized use of your credit card, you should notify your credit card provider in accordance with its reporting rules and procedures.  For information regarding our Privacy Policy please refer to the Data and Privacy Statement located in the Quick Links section of Frequently Asked Questions.

How can I obtain a refund?

For any overpayment made, the overage will be applied to any outstanding patient amount due Halifax Health (HH) or Halifax Health Physician Services, Inc. (HHCSI) prior to any refund being issued.  The refund will be issued back to the credit card.  Once the refund is processed, it can take up to two weeks to receive the credit depending on your credit card merchant.  If you have entered an incorrect amount while attempting to make a payment and need to have it corrected, please contact Customer Service Toll-Free at 800-753-6366.

How and when will I know what I owe the hospital?

Patients with no insurance coverage should receive a statement from the hospital within a couple of weeks of the visit. For those patients with insurance, we will file your insurance shortly after your visit, using the information we verified with you. After your insurance company pays their portion of your bill (usually within 30 to 60 days of receiving our claim), you should receive some type of explanation of benefits from them, which will indicate what was billed, what they paid, and what your portion is. Shortly after that, you will receive a statement from the hospital indicating the balance due from you less any amount you paid at the time of service. Payments may be made by cash, personal check, MasterCard, Visa, Discover or American Express.

      What if I cannot pay the entire balance due as reflected on my statement?

If you cannot pay the entire balance owed, we ask that you contact us to arrange a mutually agreeable payment plan. Our Patient Account Representatives are well trained to assist you in exploring the best payment option for you or screen you for the financial assistance you may need to pay your hospital bill. However, we can only help if you contact us immediately upon receiving your statement. So, please do not hesitate to call us at 386.425.4107 or 800.753.6366.

      What happens if I don’t make payment arrangements or my balance remains unpaid?

If no payment arrangements are made, the account will be placed with a collection agency. If for any reason you are unable to pay your bill on time, please contact us at 386.425.4107 or 800.753.6366.

      What if I have an existing payment arrangement plan and I have a balance on another account?

You must contact a Patient Account Representative each time you incur a balance on a new account. Accounts are not automatically placed into payment arrangements based on an existing account. Existing payment plans cannot be combined with a new balance.

      Why am I getting so many bills from different providers?

During your hospital visit, other professionals were involved with your care and they have their own billing office. These other professionals may include, but are not limited to, radiologists, pathologists, cardiologists, anesthesiologists, ambulance services, etc. These providers bill separately, and in most cases, the hospital Patient Financial Services Department is not able to assist you with these claims. You are better served by contacting their billing offices directly at the phone numbers provided on their bill to you.

      Why am I getting a bill from the hospital? I was not a patient there.

Many local physicians will send specimens (blood, urine and stool) to the laboratory at Halifax Health. The bill you are receiving is for running the tests.

      I have been a patient several times at Halifax Health. Why am I asked for identification and insurance cards each time I visit?

Your insurance and demographic information is retained in our computer system from your previous visits. However, insurance coverage can change frequently depending on employer group renewals, personal coverage choices and particular reasons for the encounter such as worker compensation. Therefore, it is vital that we capture the correct insurance information for each visit so that we can obtain appropriate payment from your coverage plan. We also want to be sure that we have the current demographic information in the event we need to contact you. Customer satisfaction is most important to Halifax Health, and our quality service does not stop after medical services have been performed. We in the Patient Financial Services Department know that your satisfaction with the medical services can be affected negatively if you have a less than positive experience with the billing office. We do our best to make sure we have all the correct information initially, so the billing process will go smoothly.

      I have Florida Medicaid Share of Cost/Medically Needy. What does that mean?

Individuals enrolled in the Medically Needy Program have income or assets that exceed the limits for regular Medicaid. A certain amount of medical bills must be incurred each month before Medicaid is approved. This is your ‘share of cost’. Your share of cost is the amount of medical bills you must have before Medicaid will pay any of your other incurred medical bills for you. Your share of cost works like a deductible on a health insurance policy. You must incur medical expenses equal to the amount of your share of cost each month before you can become eligible for Medicaid for the rest of the month. Your share is based on your family’s monthly income.

      I have an out-of-state Blue Cross policy, why does Halifax Health continue to file my claims through Blue Cross of Florida?

Halifax Health has a contractual agreement with Blue Cross of Florida (BCBSFL) specifically that allows for discounts to your hospital bills. We do not have contracts with other out-of-state Blue Cross plans. Therefore, by filing your claims through the local Blue Cross plan, your out-of-state Blue Cross plan can take advantage of our BCBSFL contract rates. We file the claim to BCBSFL. Then BCBSFL coordinates with your home plan to determine coverage and for payment to be made to the hospital. We are unable to file directly to your home plan since they would likely deny payment altogether or pay at a non-contracted rate, which would ultimately result in more out-of pocket expenses to you.

      Who do I call if I have a question about my insurance coverage?

Look on your insurance card for your carrier's Customer Service telephone number. You may also want to refer to your Plan Booklet.

FOR THOSE WHO DO NOT HAVE INSURANCE

Halifax Health offers self-pay discounts and affordable payment plans. A down payment is required prior to or at the time of service. Financial Counselors are available prior to your service to assist you with qualifying and applying for state and local funding.

      General Information FAQs

      What should I bring with me when being admitted or registered for services?

You may be asked to present a form of picture ID such as a driver’s license, military ID card, etc., at the time of admission/registration to ensure accurate identification of your medical records in our computer system and to protect against identity theft. Please also make sure to have your insurance cards, doctor’s orders, and cash/check/credit card (Visa, MasterCard, Discover or American Express) to cover any insurance co-payment/deductible due that is related to the services you will be having. Please do not bring any valuables.

      What is Adobe Acrobat® Reader and why do I need it?

Adobe Acrobat® Reader is free software used for viewing and printing electronic forms.  You will need this software installed in order for your computer to download, display, or print your statement.

      How do I get Adobe Acrobat®Reader?

If you need to download and install the Adobe Acrobat ® Reader (free of cost for Windows, Macintosh, and UNIX), click on the following link: Adobe Reader Download.

      Glossary of Common Terms

      Co-insurance:

The amount calculated using a fixed percentage that a patient pays or a covered service under his other insurance policy after the insurance payment is made.

      Co-payment:

A fixed amount or a percentage of the fee paid by the insured person each time a service is received. Co-pay amounts are determined by the insurance plan.

      Covered charge:

The amount a hospital or other healthcare provider bills for a covered service. Not all plan coverages are the same. The patient’s plan documents lists items and procedures that are not covered. Likewise, exclusions are plan specific and may vary from plan to plan.

      Covered services:

Medically necessary procedures, services, or supplies listed in the insured person’s benefit certificate. Patient’s plan documents list exclusions—services that are not covered. Exclusions are plan specific and may vary from plan to plan. Not all plan coverages are the same.

      Deductible:

The amount an insured person’s health plan pays before insurance benefits are available. Under some plans, the deductible is waived for specific services, like preventive care. Deductibles vary by different insurance plans.

      Explanation of Benefits (EOB):

The statement that is received from the insurance company that explains how charges were considered under the benefit plan. The insured person will receive a copy for each transaction. The hospital or other healthcare provider of the service will also receive a copy of the transaction.

      FFS (Fee for Service):

Patient can be seen by any doctor patient chooses. There are no restrictions.

      Guarantor:

The final responsible party on a bill after insurance pays if the patient has insurance coverage. It is essentially the person responsible for paying the balance due.

HMO (Health Maintenance Organization):

Typically may have stricter network rules regarding providers you can see, hospitals you can use, referrals necessary and potential preauthorization.

PPO (Preferred Provider Organization):

A network of providers and hospitals, not as closely managed as a HMO.